Return Policy

We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods.

Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our Contact Us page.

The Product Does Not Meet Your Needs: ALL SALES ARE FINAL. NO REFUNDS. CANCELLATIONS ARE SUBJECT TO SELLER APPROVAL. A minimum fee of 25% of the purchase price will be assessed (re-stocking fee) on seller approved returns, exchanges or cancellations.

SPECIAL ORDERS ARE NOT SUBJECT TO CANCELLATION. Availability of merchandise is estimated according to information on hand at the time order is written. Seller shall not be responsible for delays in delivery of merchandise occasioned by manufacturer’s scheduling, stock on hand, availability of materials, transportation difficulty or any other cause beyond the control of the seller.

BUYER LAYAWAYS ARE NOT SUBJECT TO CANCELLATION. Buyer agrees to complete payment on schedule, or proceeds of prior payment(s) towards layaway may be forfeited.

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Refunds will be handled according to our store’s policies. Please Contact Us for a copy of our store's policies.

Shipping Policy / Delivery Policy

Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes.

Buyer assumes all risks associated with transportation of merchandise picked up. Buyer agrees to measure doorways and stairways before ordering, as seller is not responsible for merchandise purchased that is too large to fit. SELLER CAN DESIGNATE A DAY FOR DELIVERY, but not a specific time. Seller cannot move, haul, or rearrange old furniture.

Seller makes no warranty beyond any written description itemized on this order. Such disclaimer does not affect manufacturer warranty, if any. Seller will assist the buyer in the exercise of all factory warranties.

Shipping & Handling Costs

Costs for these services will be determined at the time of purchase or shipment.